Frequently Asked Questions
General
- What are the return policies?StoreEla only accepts returns if the product is faulty, not working, or received in a damaged condition while in Transit. StoreEla team will check all the authentication codes of the product and then replace or refund. The total process might take 14 working days.
- What is the Delivery/shipping period if I buy today?StoreEla usually dispatches the product within 2 days after the payment is clear. And delivery takes 10 to 15 Working days World Wide in Standard shipping and 3 to 5 days in Express Shipping (Additional Charges Apply for Express Shipping)
- Are there any customs charges?Customs charges vary from country to country. And that all will be paid by the customer (Buyer) StoreEla is not liable for any custom or import duties (if any). So kindly check your Customs before purchase.
- What if I need to cancel the order.If you need to cancel the order. Then kindly send us the request through the “Contact Us Page” and mark the full reasons for canceling the order. And the refund will be processed within 4 working days in the original mode of Payment.
- How do I track my order?To get your order tracked, kindly fill in your tracking id to the (Link), and you can directly track your order at all times. Or you have got the direct tracking link to your email address from our customer support.
- What is the payment mode accepted?StoreEla accepts all major payment gateways Like Paypal, Strip, Payumoney, and Google pay which gives seamless options to pay as per your needs.
- Does StoreEla offer COD (Cash On Delivery)?No, StoreEla does not accepts COD (Cash On Delivery) Orders. StoreEla only works on the Prepaid orders worldwide.
- What are the delivery charges? Is it Free?Yes, StoreEla offers WorldWide free delivery on every product available on the website. So buy without any delivery charges and get delivery at your doorstep.
- What is the Warranty of my product, and how do I claim it?Whether your product is covered under warranty or not is mentioned inside the description of the product. And if it is under warranty, you shall have to contact the company's customer care to get the warranty.
- Do we get the legitimate bill for our order?Yes. You will get 1 copy of the purchase bill along with the consignment.
- Do you offer Gift Wraps?
Yes. StoreEla does offer a special facility to get your product gift wrapped. Just add the same to the notes while placing the order, And it is totally free.
- Do you accept special requests or on-demand products?Yes, StoreEla accepts all the special on-demand requests and tries to fulfill all the needs of their customers at all times. Our dedicated team tries to bring the best for you.
- Do StoreEla accepts bulk orders? Or does StoreEla gives a discount on Bulk orders?Yes, As we need the best buyers, we accept the bulk orders, and we provide the best-discounted rates as per the bulk order quantity. (Kindy contact or ask a question ) here.
- Do you have any branches outside India?No, right now, StoreEla is only being operated from India and serves worldwide. Soon, Opening the branch in the USA, UK, and Europe.
- What should I do if my product does not reach on time?If you do not get your product under the Mentioned/given timeline, don’t worry; you are covered under S-OV Money Back Guaranty. In which you will get the full 100% refund of your payment after the StoreEla team checks and verifies all the necessary reasons for not getting your product delivered.
- Can we make a counteroffer?Yes, StoreEla accepts the counteroffers, but only if the order is in Bulk.